workforce management
I am Praveena Mohan, a specialist in Workforce Business Analytics with extensive experience in optimizing operational efficiency through data-driven strategies. Currently, at Optum UnitedHealth Group, I spearheaded the setup of inbound and outbound call centers, significantly improving service levels and reducing abandoned rates. Previously, I worked at Amazon, where I managed global teams, improved adherence metrics, and enhanced forecasting accuracy. My technical expertise includes project management, data analysis, and proficiency in tools like Amazon Quicksight and MySQL. I hold a Bachelor's degree in Electrical and Electronics Engineering and am fluent in Tamil and English, with basic knowledge of French.