UX Researcher (m/f/x)

Job Description

We are Applause, a fast-growing digital experience company, helping enterprise and Fortune 500 companies deliver great user experiences through our UX research and functional testing solutions.

Our UX Research team conducts both generative and evaluative studies (e.g., remote moderated user studies, 1:1 interviews, surveys, diary studies, etc.). As our team grows, more and more businesses based in the United States are working with us to learn from their users around the world.

We are growing our team outside of the United States and are looking for people to join us as a freelance User Experience (UX) Researcher. We want to learn from you: What is it that users in your area want and expect from a product or a service?

Summary:

• Role: UX Researcher
• Location: Japan-based remote
• Languages Spoken: Fluent in Japanese, Written: fluent in Japanese/proficient in English
• Capacity: Freelance - variable, demand-based hours
• Duration: Long term, open-ended

Qualifications

• Experience conducting qualitative research such as ethnographic research, diary studies, longitudinal studies, contextual inquiries, qualitative surveys, interviews, moderated usability studies, etc.;
• Ability to conduct interviews in Japanese;
• In-depth knowledge of culture, traditions, and technology used in Japan;
• Skilled researcher who can take data provided in Japanese and translate it into actionable findings and recommendations in English;
• Strong ability to read and write in English; English presentation skills definitely a plus
• Bachelor's or Master’s degree, preferably a degree in anthropology, sociology, psychology, qualitative research, Human Computer Interaction, or a similar field.

A plus but not required:

• Ability to conduct interviews or moderated sessions in English
• Experience analyzing quantitative data
• Knowledge of design principles, UX design experience, and/or service design experience
• Experience in any of the following industries: eCommerce, finance, social media, gaming, entertainment
• Previous experience working in an agency setting or in UX research consulting

NOTE that as part of the technical assessment there is a "take-home" task that may include mock data analysis and report preparation.

About the Company

Applause is the world leader in testing and digital quality. Brands today win or lose customers through digital interactions, and Applause alone can deliver authentic feedback on the quality of digital assets and experiences, provided by real users in real-world settings.

Our disruptive approach harnesses the power of the Applause platform and leverages a vetted Community of more than one million digital experts worldwide. Unlike traditional testing methods (including lab-based and offshoring), we respond with the speed, scale and flexibility that digital-focused brands require and expect.

Applause provides insightful, actionable testing results that can directly inform go/no go release decisions, helping development teams build better and faster, and release with confidence.