Job Description
The Pavilion Hosts /Hostesses will report to and work in close collaboration with the Supervisors and will be responsible for supporting the delivery and management of guest experience, including the external queueing and internal exhibition areas.
The Pavilion Hosts /Hostesses will be based in Osaka. The assignment is expected to commence in February 2025 and run until October 2025.
Responsibilities
Key responsibilities will include:
- Support the management of the guest journey from the waiting/queue space, through the various Pavilion experiences, to the exit space.
- Support the management of queues and guest expectations.
- Assist with the monitoring of guest numbers and flow inside the Pavilion at all times.
- Assist with the production of regular operational update reports to the Supervisor.
- Assist with the opening procedures, including morning checks and closing procedures of the Pavilion, dependent on shift patterns.
- Full engagement as part of an in-depth training program.
- Support in the Retail and F&B departments might be a requirement.
Deliverables
Key deliverables associated with the role are:
- Delivery of services at the highest operational standard, meeting the expectation of the Pavilion vision and key stakeholders.
- A flexible, cooperative, and professional approach to meeting Pavilion guest experience objectives.
- Positive reaction to a constantly changing environment with consistent professionalism and composure.
Qualifications
The successful candidate should have:
- Experience in customer-facing roles.
- Excellent communication and presentation skills.
- Excellent interpersonal and customer service skills.
- Ability to build consensus and relationships among team members, senior managers, and stakeholders.
- Prior experience in customer service or hospitality preferred
- Based in Japan
About the Company
BLR World is an award-winning consultancy for the culture, entertainment and events sectors, enabling organizations to plan, staff and run amazing experiences with the best people.
We connect our worldwide clients with the right people to bring their permanent and temporary exhibitions, events and activations to life and we empower culture, entertainment and events professionals at every level with the right training, support and community to shine at the world’s leading visitor experiences.
Together with our clients, our teams give guests an unforgettable time at the world’s most exciting events, experiences and activations.
Our core services are Consultancy, Recruitment, Training & Operations.