Job Description
Direct Digital team:
Do you think differently? Dyson machines work differently to others, so those who sell them need to think differently too.
The Dyson Direct to consumer business encompassing both Direct Digital (Web| Marketplace) & Direct Physical (Dyson Demo | Customer Service) is accelerating with ambitious future commercial growth plans. To support this trajectory Dyson is building an ambitious and experienced team with the best talent for the next phase of growth. As the Dyson Direct B2C business becomes more complex with plans for more channels and categories, we are looking for a Senior Ecommerce Manager.
About the Role
This team member will holistically create and manage the sales and campaign account plans for Rakuten & Yahoo, whilst while ensuring perfect execution against them working closely with cross functional teams and channel owners.
This team members will then continually monitor and review holistic direct performance vs. account plan working with channel leads to make recommendation to mitigate risk or drive increased opportunity where applicable.
Day to day this will mean working closely with the Head of Ecommerce to translate strategic and commercial business growth ambitions across multiple categories and channels into a singular commercial business approach. Then working with channel leads and other key business stakeholders including brand, finance and logistics will own building of the annual account plan accounting for campaigns, sales trends, promotions, seasonality, Inventory, NPD and product exits.
Responsibilities
- Delivery of unit volume, sales revenue, gross margin account & activity plan
- Work with senior stakeholders to develop an annual | monthly account plan that holistically captures the key strategic aims and outputs for Dyson as a direct retailer across multiple categories and channels.
- Work with Direct channel leads to deliver an annual | monthly account activation plan and forecast that accounts for sales trends, promotions, seasonality, supply chain, NPD and product exits etc to achieve business targets.
- Understand and maximise channel & category profitability through the regular use of a margin tracker and make recommendation as applicable on channel prioritisation to maximise gross margin opportunities.
- Act as first point of contact for channel leads on intra-channel challenges (EG: Inventory) and partner with finance to identify a balanced solution for channel and overall business growth.
- Work with channel leads to understand and embed ecommerce equation building blocks into account plans as required – Traffic, Conversion, and Average Value. Work closely with channel owners to monitor holistic performance and obtain recommendation as and when the direct business need to react.
- Work with cross functional business units Inc. Brand, Supply Chain and Finance teams to obtain consensus and alignment on Direct business sales and campaign |account plan with senior stakeholders. Act as centralised point of contact for inbound finance and supply chain management risk/ opportunity and partner with these teams and channel owners to find the best solutions which enhance commercial outcomes.
- Incorporate both Direct Digital and Direct Physical requirements into plans to drive holistic view of business.
- Manage delivery and communication of monthly Internal Business Planning process working with key stakeholders. (IBP)
Qualifications
About You
- 6+ years channel account management as an Omni channel account management experience for a high-profile brand, including Web & Market Places (e.g. Rakuten, Yahoo)
- A strong understanding of the strategic e-commerce ecosystem, where to play and how to win.
- Passionate about ecommerce and digital
- Highly retail and ecommerce literate
- Proven delivery of sales targets
- People Management experiences
- English - business level / Japanese - fluent level
- Has been exposed to senior level account negotiations
- High level of communication skills: verbal, written and presentations (PPT)
- Good analytical and interpretation skills to drive action from insight and tell simple stories using the numbers and analysis via PowerPoint.
- Demonstrable project management and collaboration skills to obtain the best results and / or problem solve
- Strong passion for Innovation, Problem-solving and Dyson products.
About the Company
Dyson is a global technology company on a mission to improve peoples’ lives; whether that be by engineering high performance technology to keep their floors and air clean – to patented beauty innovation to style their hair.
Dyson has a long history of innovation in Japan, from James Dyson’s first commercial vacuum cleaner (G-Force) to the latest Dyson Zone: the Headphone with Air-purification.
Japan is one of Dyson’s most successful global markets with ambitious growth plans. In the coming years Dyson Japan is set to significantly increase the direct-to-consumer business both physical and digital. Despite significant growth we are still entrepreneurial at heart and are all inventive and hugely passionate about what we do.
If you are an ambitious, innovative Omni-channel sales professional with relevant ecommerce experience who is looking to develop your career in a fast-paced, dynamic company then we would like to speak to you.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.