Job Description
At Koala we deliver a best in class furniture experience, we aim to delight the customer through all parts of their experience from advertising to delivery and aftercare. As a User Experience designer at Koala, you have the opportunity to push the boundaries in e-Commerce. We need designers that challenge the status quo in creating beautiful, functional experiences that address our customers needs and fuels our company growth.
Koala Sleep Japan's UX/UI designers go beyond UI design for Koala.com to design an end-to-end customer journey that encompasses online and offline, ensuring that the customer-brand relationship is always optimal and comfortable. Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base, and support marketing strategies.
Responsibilities
- Responsible for all customer experiences on Koala.com and keeping the UI and content displayed on the site optimized based on site and business performance.
- Management, planning, editing and performance analysis of all content displayed on Koala.com
- Expert for all things UX/UI, Identifying, defining and prioritizing out customers needs/desires/goals to create a successful end-to-end customer journey that supports koalas vision and achieves customers needs.
- Designing and conducting research activities. In collaboration with product managers, engineers and marketing teams to uncover insights and validate or enhance our existing understanding of the user experience.
- Making logical and rational decisions and supporting these with qualitative insights and numerical evidence.
- Creating and delivering end to end UX work in the form of customer journeys, user flows, sketches, wireframes, interactive prototypes.
- Help Build, evolve and maintain our design systems and customer journey to ensure an accessible and consistent brand experience across all online/offline customer touch points includes digital platforms .
- Contribute to evolving the UX/UI Design practice and collaborating with the team.
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design change to components or create new components in a headless ecommerce framework. Work with PMs & developers in an agile process to implement.
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Adhere to style standards on fonts, colors, and images
- Conduct layout adjustments based on user feedback
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
Qualifications
- 3yrs+ in marketing AND UX/UI design experience preferably within a customer centric business
- An obsession with customer centric design
- Portfolio of design projects to share through upon application
- Native Japanese and high level of business English proficiency preferred
- Knowledge of and experience implementing basic marketing processes in strategy and analysis, such as 3C, STP, 4P, GA, etc.
- Knowledge of Figma wireframe tools (or similar - Wireframe.cc, InVision)
- Up-to-date knowledge of design software like Sketch, Adobe Illustrator and Photoshop
Koalities we look for…
At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and super adaptable. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... what are you waiting for? Drop us a line, and let's see what you've got! ;)
About the Company
Koala’s is a high growth ecommerce company from Australia, and our mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.
In just 5+ years in Japan we have achieved significant growth, leading to positive media coverage including King’s Brunch on TBS, Tech Crunch, NewsPicks, DIAMOND online, and Nikkei amongst others. Sleep as a category is very much under-utilized and has high potential in this country, and Koala has positioned itself as a future leader of quality sleep and home furnishing products in both Japan, Australia, and Korea too. We are bringing a modern, data-driven approach to revolutionize an ageing industry.
Treehouse Perks and Privileges…
Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams hybrid flexible working options and the freedom and autonomy to do their best work in a way that works for them. Whether that’s working your own version of 9-5, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 30 days annual leave you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. All in all, the Koala Kommunity is a great place to hang out in and belong to!
There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.