Job Description
Join MSD in Transforming the Pharmaceutical Industry! We are seeking a talented UX professional who can lead UX design and development processes with a strong understanding of business processes and backend systems.
You will take on the role of an Experience Design Strategist in the Digital & Data Enabler Unit, where you will drive the design and development of business systems and lead project initiatives with a strong customer (user)-centric mindset within your assigned Squad.
You will have the opportunity to engage in the entire design process—covering research, ideation, design, prototyping, development, and validation—across all phases of various media (digital, offline, and services) to create customer engagement models and improve existing services and channels. Additionally, you will be involved in change management for all users related to customer engagement.
As the demand for digital customer engagement projects focusing on CX and UX/UI design continues to grow, we are seeking an Experience Design specialist with expertise in human-centered design, service design, and personalized customer experience design leveraging digital and data capabilities. Additionally, experience and skills in improving UX/UI for internal users to effectively deliver these enhanced experiences are highly desirable.
※The initiatives to engage in will be determined by the assigned squad and/or based on the priorities of projects.
※A person with more than 5 years of experience and skills in the below tasks and/or strong motivation to learn is ideal.
Responsibilities
- Lead requirement definition, business process formulation, and basic design by translating business requirements into system specifications on a project basis, engaging with diverse stakeholders, and ensuring smooth development and design processes.
- Define functional and non-functional requirements from both user and business perspectives, develop workflows and operational flows to meet these requirements, logically design multiple wireframes and screen transition diagrams, identify risks, and establish scope based on development complexity.
- Collaborate with global counterparts to localize solutions while understanding global rules and standard processes for system requirements and data specifications, and design experiences that are desirable for both customers and users.
- Create high-quality, personalized customer experiences by leveraging digital, data, and AI.
- Co-create with internal teams, including marketing, sales, and digital technology, to effectively communicate and improve customer experiences.
- Stay updated on the latest cases and expertise from internal and external sources, incorporating them into design processes and services.
Qualifications
Required Skills And Experience
- Business Process Design and IT Solution Development Experience in planning and developing IT solutions, including requirements definition, business process design, functional design, development, and testing. *Mandatory
- Understanding of business support systems, CRM, and engineering (regardless of front-end, back-end, language, or framework) *Mandatory
- System Implementation Project Experience Proven experience in system implementation projects, including designing and executing change management for users. *Mandatory
- Facilitation Skills Proficiency in using collaboration and whiteboard tools like Mural or Miro.
- Those with knowledge and curiosity in the fields of digital technology and AI, along with a strong passion for designing valuable customer and user experiences.
- Human-centered design (HCD) knowledge and experience.
- Conceptualization Skills Experience in visualizing hypotheses and concepts through storyboards, service concepts, screen flows, and wireframe designs.
- Experience Design Skills Proficiency in creating personas, customer and user journeys, experience maps, service blueprints, and roadmaps etc.
- AI Experience Design Interest in leveraging generative AI tools for both design and business processes.
Optional Skills
- Visual and UI design skills using Adobe Creative Cloud or Figma.
- Knowledge and experience in marketing strategies and sales for healthcare professionals on pharmaceutical/ethical products
- Experience working in an agile environment.
General Skills
- Management Skills Experience in team and project management.
- Logical Thinking Ability to organize and synthesize diverse information into actionable outputs.
- Communication Skills Experience in effective communication and negotiation with internal stakeholders.
- Proactive Ownership Ability to take initiative and drive projects forward.
- Presentation Skills Storytelling skills to engage stakeholders and inspire related teams.
- Collaboration Skills Strong ability to work in cross-functional teams, including IT specialists, data scientists/analysts, sales enablement, marketing professionals, and global members.
- Japanese Language Proficiency Adept at communication, document creation, and review in Japanese, including communication with sales teams.
- Optional Business-level English proficiency for both written and verbal communication.
About the Company
At MSD, known as Merck & Co., Inc., Rahway, NJ, USA in the United States and Canada, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines. We aspire to be the premier research-intensive biopharmaceutical company in the world – and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities. For more information, visit www.msd.com and connect with us on Facebook, Instagram, Twitter, and YouTube.
Employee Status
- Regular
Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
- Hybrid
Shift
Valid Driving License
Hazardous Material(s)
Job Posting End Date
- 12/31/2025
- A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.