Jobs / Lead, CX Content Creation
EN: business
JP: fluent
Employment Type
Full time

Job Description

Designing & creating contents for multiple brands across therapeutic areas (TAs) in line with global/local brand strategy and Cx (customer experience) strategy, providing the right Cx to the right target at the right timing across all touchpoints – a central role in the new operating model.


  • Analyze and outline the content strategy in line with brand and Cx strategy
  • Design & create content for multiple brands across TAs based on customer insights and segmentations
  • Partner with market research team to conduct Cx content testing and feedback loop
  • Provide input to the global asset creation and localization
  • Leverage global assets and drive rapid local content creation
  • Deliver unparalleled customer experience and maximize impact

Key Performance Indicators

  • Quantity & quality of Cx Content creation across all touchpoints
  • Ux/Cx feedback and improvements made
  • Feedback from key internal end-users on quality of proposal/ outputs/ implementation

Number of associates: None


  • 3+ year Pharma marketing experience including content creation experience (brand level)
  • Experience in attitudinal segmentation, omnichannel engagement and design thinking is strongly preferred
  • Have demonstrated high competency in customer focus, strategic thinking & planning, and marketing
  • Excellent interpersonal communication and people engagement skills
  • Strong project management and execution capability
  • Able to articulate and provide constructive input to collaborate with stakeholders including global counterparts
  • Know industry code of conduct

Language Skill

Japanese: Fluent, English: Business level

About the Company

Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Diversity & Inclusion / EEO

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.