Jobs / QA Engineer, Team Lead - B2C BSS Development Department (B2CBD)
Jobs at Rakuten

QA Engineer, Team Lead - B2C BSS Development Department (B2CBD)

Rakuten Tokyo
EN: business
JP: business
Employment Type
Full time

Job Description

Business Overview 

Rakuten Group, Inc. is one of the leading e-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming “the” Global Innovation Company. 

Department Overview

The mission of B2C BSS Development Department (B2CBD) is to accelerate our contribution to the telecommunications business by providing an innovative, high-quality and stable ecosystemized B2C BSS platform. MNO business just started in 2020. 10 million subs are coming soon. We are still expanding rapidly every year. Let's walk together to become the No.1 telecom operator.

Why We Hire 

We are looking for Entrepreneurial, Innovative, Growth-Oriented, and Customer-obsessed individuals to join our growing team to build the Telco of the Future.

We are a truly global organization, with team members from Japan, India, North America, South America, Europe, China, Korea, Australia, Africa, and more, shifting to a fast-paced, agile way of working. 


 As an QA Engineer, your responsibilities will be as follows:

  • Responsible for leading QA team and managing project as QA role in BSS software development project.
  • Identify Kaizen (improvement) areas for the team and across other teams/functions. Drive Kaizen culture within the team members.
  • Communicate with other group members and managers for sharing and discussing QA strategy, planning and issues.
  • Responsible for reviewing overall QA planning, monitoring project progress, helping identify risks and providing improvement suggestions.
  • Ensure that all QA deliverables reasonably meet quality standards and criteria defined by QA team.
  • Ensure that the team provides high visibility of the project status, issues and best practices.
  • Create metrics for analyzing overall QA projects and cost. 


Mandatory Qualifications 

  • Minimum 3-5 years of quality management role in software development lifecycle.
  • Minimum 1 years of project management role, ideally as a QA Lead in IT related fields.
  • Experience of developing a test strategy, test plan and test schedule.
  • Experience of initiating and implementing improvement actions for team development.
  • Proactively involves others in order to solve problems or improve the situation (should not be shy or introvert).
  • Always curious about various issues/items. Have passion to learn continuously in a fast-moving environment.
  • Must be able to communicate effectively with various functions as well as own QA team members
  • Willing to tackle new challenges and drive improvements, NOT satisfied with the status quo and routine work.
  • A good team-worker. Promote team-working culture within and outside of the team.
  • Must be well organized and capable of driving multiple issues with several different vendors to successful resolution. 

Desired Qualifications 

  • Experience of working on projects for Web services and/or BSS application development.
  • Experience of Agile development.
  • Experience of multiple vendor management.
  • ISTQB FL certification
  • Automation Testing 

Other Information:  

Additional information on Location

Rakuten Crimson House (Tokyo) 

Additional information on English Qualification 

English (Business)

Japanese (Business) 


English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)

About the Company

Rakuten Group, Inc. (TSE's first section: 4755) is the largest ecommerce company in Japan, and third largest ecommerce marketplace company worldwide. Rakuten provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Founded in 1997, Rakuten is headquartered in Tokyo, with over 17,000 employees and partner staff worldwide. Rakuten's 2018 revenues were 1101.48 billions yen.  

In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today.  

So we challenge ourselves to evolve, innovate and experiment, to create a better, happier future for everyone.  

Today, our 70+ businesses span e-commerce, digital content, communications and FinTech, bringing the joy of discovery to more than 1.5 billion members across the world.