UX Researcher

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Job Description

The Team

Our co-founders are from top companies in Japan and the world such as NRI, Keyence, LINE, Microsoft, and PwC. They were selected as 「FORBES 30 UNDER 30 ASIA LIST」 in 2023 . In our Engineering & Product team, we have members from more than 16 countries and they come from top tech companies in the world such as Google, Microsoft, Indeed, and famous tech companies in Japan such as Mercari, LINE, Yahoo, Smartnews, etc. 

The CDO (Chief Design Officer) of the Design Division is the former Head of Brand Design at LINE Yahoo, and the manager of the product design team is also a former product UI/UX designer at LINE Yahoo.

Responsibilities

As a Senior UX Researcher, you will deepen user understanding and lead the development of excellent UX strategies and improvement proposals for "Sales Marker" and our new product offerings. Specifically, you will be responsible for the following:

• Planning and conducting research using various qualitative and quantitative UX research methods, such as user interviews, usability tests, surveys, and field research.
• Analyzing research results, extracting insights, and documenting and sharing improvement proposals.
• Driving UX strategy through close collaboration with stakeholders, including product managers, designers, and engineers.
• Standardizing and improving the research process, and promoting user-centered thinking within the company.
• Providing input that leads to improvements in design systems and UI.

Qualifications

Requirements

• Practical experience in UX research (user interviews, usability testing, quantitative research, etc.)
• Experience leading research projects (from planning and execution to analysis and recommendations)
• Business-level Japanese communication skills
• Conversational-level English communication skills

Nice to Have

• Experience in UX research for B2B SaaS products
• Experience conducting global research in a culturally diverse team
• Experience managing design or research teams
• Proficiency in basic UX design tools (such as Figma) and quantitative analysis tools

About the Company

At Sales Marker, our mission is to create a world where all people and companies can challenge themselves beyond existing boundaries. We’re one of the fastest growing start-ups in Japan and we’re growing at a speed that is twice as fast as Unicorn startups. By using our product, sales teams can improve their work efficiency by 3 times. We have achieved over 900% YoY business growth rate in 2.5 years since our flagship product 「Sales Marker」 was released and we’re currently actively working on a wide range of new product portfolios.

Why Us?

• One of the fastest growing Saas startup in Japan with strong financial growth
• Innovative new product development and opportunity to build things from scratch.
• Plenty of leadership and career development opportunities.
• Full remote-friendly & full flexible work schedules.
• Global team and English speaking environment.
• Great benefits & perks packages such as Resort Worx, Purchasing Books, Free Weekly Lunch, Offsites, etc.

Working Style

Remote Work

We’re remote friendly. We use Zoom and Meet, and recently introduced the virtual office platform Gather to maintain both the quality and quantity of communication while working remotely, ensuring smooth development and operations.

Flexible Work

You are free to customize your daily working hours. Taking into account the situation within the company and your team, you will manage your schedule and tasks within reasonable limits. Each employee adjusts their working hours to meet the monthly requirement of 8 hours per working day.

Work-Life Balance

We value a healthy work-life balance. Whether you want to focus heavily on work or prioritize your personal time, we believe this is an environment where both approaches can thrive.