Head of Product

Job Description

As a Head of Product at TableCheck, you will oversee TableCheck's Product Management, Project Management, Design, and QA teams (roughly 15 staff today and growing), and galvanize our organization to deliver world-class reservation and guest management solutions to our customers, including the top hospitality brands in over 30 countries. This role will report directly to the CTO. As Product is the "heart" of our business, you will also be responsible for creating cross-functional bridges to Sales, Operating, Marketing, and Tech to achieve customer retention and growth.

Location

Japan or Remote. Given the seniority of this position, the willingness to relocate to Japan is preferred.

TableCheck is a fully remote-work company and welcomes candidates from around the world. We ask that all applicants be able to work during the Japan time zone afternoon (at minimum from 1 pm to 7 pm JST). We sponsor visas for candidates wishing to relocate to Japan.

Qualifications

Mandatory Skills

Ideal candidates should have:

• 7+ years in product management B2B Enterprise / SaaS software companies with a proven history of success.
• Customer-oriented, growth-oriented, and revenue-oriented mindset.
• Ability to understand and tell TableCheck's "story", prioritize key initiatives, and build a cross-functional organization to deliver them, while apprising stakeholders including CTO, CEO, and Head of Sales.
• Strong ability to lead and mentor multiple teams across Product, Project Management, Design, and QA. Ability to grow teams, retain and level-up staff, etc.
• Background in the hospitality industry (F&B, hotels, travel, etc.) strongly preferred. The ability to build relationships with key client accounts (Hilton, Hyatt, IHG, etc.) is required.
• Strong track record of building data collection strategy, using data, analytics to drive outcomes, exhibiting a deep understanding of the different options and tradeoffs needed.
• Mastery of "design thinking"; strong opinions on aesthetics.
• Knowledge and opinions regarding internationalization and localization experience.
• Must be able to overlap with Japan time zone business hours, at minimum from 1 pm to 7 pm JST.

Optional Skills

• Familiarity with Japanese culture and etiquette
• B2C experience
• Experience working in a start-up environment

Language Skills

• Fluent English required
• Japanese language ability is a strong plus
• Chinese or other languages is a plus but not mandatory

About the Company

TableCheck empowers worldwide hospitality. Our restaurant booking and guest experience platform helps restaurants and hospitality operators drive long-term success for their businesses. Today, we are proudly serving more than 8,000+ clients in over 32 countries including 237+ Michelin-starred restaurants.

Founded in 2011, our company has now become the standard solution for restaurants and hospitality businesses around the world to drive guest loyalty and revenue. Our roster of global clients includes Hilton Hotels & Resorts, Intercontinental Hotels & Resorts, Minor Hotels Hyatt, Andaz, Fogo, Pizza 4P's, Tony Roma's, Bills and etc.

Whether it is a large-scale hotel, an enterprise, or a small-scale restaurant, we have all the right tools to help bring their business to the next level.