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Operations Associate

Uber Tokyo
EN: business
JP: none
Employment Type
Full time

Job Description

The Marketplace Operations team works on some of Uber Eats’ most complex problems to improve the reliability, the security and the efficiency of the delivery platform. Projects often involve analysis of large data sets, creative problem-solving and close collaboration with various cross functional partners. If you are a self-starter that possesses exceptional analytical skills, attention to detail, and a desire to contribute to complex projects at a regional and global scale, this is the opportunity for you!


  • Monitor a part of Uber Eats’ activity and run in-depth analyses to optimize a core subset of metrics that you will fully own
  • Build processes and tools to ensure that we are seeking for the outstanding flawless operations that improve consumer, courier and merchant experience
  • Collaborate with Product teams to provide inputs on our market’s needs, and to smoothly roll-out new features
  • Participate in building the Marketplace team’s vision and roadmap
  • Examine issues and opportunities in great detail, use data and insights to recommend sound business decisions, design mitigation plans in the event that the business is adversely impacted
  • Collaborate with a diverse group of cross-functional team members


What You'll Need

  • Experiences in Startup, Consulting, Operations, Logistics or other relevant fields
  • Entrepreneurial mindset and pro-activity, ability to own end-to-end projects from strategic thinking to actually getting things done
  • Ability to work with multiple stakeholders in a fast-moving working environment
  • Robust analytical & critical thinking skills, experience with data-driven decision-making
  • Full Business proficiency in English


  • Industry knowledge in the on-demand / same-day delivery space
  • Experience with SQL is a plus, or comfortable learning and using new software tools
  • Ability to speak Japanese is a plus

About the Company

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.

The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to