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Senior/Growth Operations Manager, Membership

Uber Tokyo

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EN: business
JP: none
Employment Type
Full time

Job Description

Reporting to the Head of Membership, as part of the membership team, your role will be critical to get more members and keep more members engaged and happy.

You will also collaborate closely with global, regional and local cross-functional teams to drive Uber One growth by operationalising Uber products and developing new initiatives to drive growth.


  • You will design the strategy behind and then execute on a range member acquisition and/or retention campaigns.
  • You will be passionate about optimisation - always trying to make existing programs and processes better.
  • You love working with people and are hungry to learn from the many country, regional and global membership teams around the world to help build best practice.
  • Develop end to end go-to-market plants and launch new membership product features.
  • Collaborate with key partners to create membership #magic. Key teams include, Work cross functionally to drive membership growth by partnering with Marketing, BD, Sales and Partnership Ops.


  • 5+ years of relevant experience, with time spent in growth, operations, strategy or finance roles, supported by a history of delivering clear results
  • English mandatory, Japanese fluency nice to have
  • SQL proficiency is a must
  • You must be very comfortable with numbers, and can build robust financial and forecast models.
  • You will need to be a strategic thinker, have an analytical mindset, and sharp business sense
  • You will need to be an excellent communicator, and collaborative
  • Experience in a membership/subscription service is a plus

About the Company

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.

The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to