Job Description
Playing a key role in the Local IS Team, this candidate will contribute to supporting & deploying Front-Office solutions in Japan in the Digital area, which are integrated into regional solutions (Salesforce Solution, ERP Microsoft AX platform, marketing automation, and loyalty engine). Works closely with Digital key users for high level requirements, will contribute to design / testing / support of the Front-Office applications (+ integration with Salesforce/POS/ERP) for Japan:
- Digital & eCommerce Sites,
- LINE applications integrated with CRM & Digital
- New projects
Responsibilities
- Manage Projects or sub-projects. Maintain project status and related documentation. Coordinate project-related activities, including planning timelines, scheduling meetings, coordinating resources, and tracking performance.
- Perform analysis and design. Coordinate meetings and interactions with the business users to define and structure requirements. Participate in the analysis, definition, and documentation of requirements. Lead the creation and documentation of detailed solution designs that are in line with the existing technical environment.
- Develop applications. Interact with vendors to convert designs and technical specifications into computer programs following programming standards and best practices.
- Test and Document. Perform data migration, cleansing, and review of code of related documentation as required.
- Technical production support of applications. Monitor the performance of production applications and provide the necessary support. Provide technical assistance by responding to inquiries from users regarding errors, problems, or questions about programs. Train any required technical support staff to use, test, and support programs. Help structure the technical support of Retail applications.
- Program deployment. Create deployment packages and deployment-related documentation.
- Facilitate the transition of programs from development into production.
- Coordinate with Regional/local to transfer projects ownership towards local support & maintenance
- Internal: Regional / Central IS&T members (beauty tech Community), CRM & Digital team, eCommerce team
- External: Outsourced vendor (such as LINE service provider, warehouse team for eCommerce)
Qualifications
- Excellent communication skills in Japanese & English required.
- Willing to manage different sub-projects at the same time.
- Willing to work in a multi-brand and dynamic organization, interacting with various levels: Local, Regional, Central
- Strong technical skills mixed with exceptionally good business understanding in the Front-Office / Digital space and ability to support these business users
- Understanding of technical environment (MS SQL, BI, etc.), and ability to help structuring technical support.
- Very Good functional understanding of retail Business and Digital / CRM topics
- Good design skills – the ability to structure and formalize requirements with key users and translate them into detailed designs for vendor quotation and development.
- Evaluate emerging technologies.
- Provide thought leadership and perspective.
- University degree in Computer Science or related field.
- Excellent spoken & written Japanese + fluent in English.
- Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solutions, curious, pragmatic, and pro-active, and the ability to work independently.
- Structured, able to provide regular and consistent reporting.
About the Company
Warp Japan is a digital agency based in Tokyo, specialized in accompanying international and Japanese brands with their digital strategy. Our main clients are luxury, gastronomy, and fashion brands.
We are a human-scale company, international, young, and dynamic. Our team is made of design and new technologies enthusiasts, eager to create the perfect digital content for our clients.