Job Description
Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 13th, for Great Place to Work.
We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.
We know that people are the differentiator in our business, and that's why we want to meet you!
About the Role
Adobe Japan is looking for a Head of Social Japan to lead and scale our social media strategy across channels, audiences, and the full customer lifecycle. Reporting into senior marketing leadership, this role owns the strategic direction and execution of social as a core marketing and customer engagement function in Japan.
As a Head of Social Japan, you will manage a high-impact team and agency partners to deliver comprehensive social strategies that drive brand relevance, customer success, and business growth. This role spans proprietary social platforms, influencer communities, customer support on social, social listening, and newsroom-style operations. The scope is not limited to specific products, but supports Adobe’s broader portfolio and ecosystem.
Responsibilities
- Define and implement a complete social strategy across all owned social channels, aligned with business goals and the end-to-end customer journey
- Own the strategy, planning, and optimization of in-house social media platforms, with deep expertise in YouTube as a flagship channel for storytelling, education, and community engagement
- Lead social initiatives across awareness, adoption, retention, and customer support use cases
- Establish frameworks for social listening and translate insights into marketing, communications, and product strategy
- Oversee customer support on social channels in close partnership with Customer Support and PR teams
- Build and scale influencer and creator communities to drive advocacy and long-term value
- Build and operate a social newsroom model, enabling timely, insight-driven engagement
- Lead, coach, and develop team members; manage agencies and external partners
- Collaborate cross-functionally with PR, Product Marketing, Brand, Customer marketing, Analytics, and Global teams
Qualifications
- Proven experience leading owned social channels end-to-end, including strategy, operations, and performance optimization
- Strong hands-on experience managing YouTube as part of a broader owned social ecosystem
- Experience designing social strategies grounded in customer journey and lifecycle thinking
- Demonstrated expertise in social listening, insights generation, and newsroom-style operations
- Experience delivering customer support via social channels
- Proven success in influencer and community building
- People management experience with the ability to mentor and grow talent
- Strong communication skills in both English and Japanese (business-level proficiency in both required)
About the Company
Adobe Design creates tools that amplify the world’s ability to create and communicate. We’re a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe’s three product lines: Creative Cloud, Document Cloud, and Experience Cloud.
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.