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Job Description
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
As the gTech Service Manager, you will be an executive customer engagement and activation lead driving adoption of essential access and security solutions to Google’s clients. In this role, you’ll lead engagements with key customers to enable the adoption of security protocols, ensuring secure and compliant long term success in a risk landscape. You will guide clients through the end-to-end process from discovery/assessment, to rollout, to monitoring and compliance. Your work will ensure our most important partners are successful, stable, and see Google as the premier platform for their advertising investments.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Serve as the advocate for gTech services across Customer Experience operations for markets in the EMEA region for Google Customer Solutions (GCS) Acquisitions.
- Engage effectively with sellers and sales leaders, interacting daily to activate solutions, drive process outcomes, and enable actionable resolution to escalations from the business.
- Manage and represent gTech relationships by collaborating extensively with cross-functional teams to represent a unified gTech point of view with the GCS business.
- Keep apprised of the latest shifts in sales strategies, incentives, barriers, and feedback to inform gTech solutions design and delivery.
- Conduct opportunity analysis and make recommendations to the sales team on where and how gTech can drive value for advertisers.
Qualifications
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 8 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions.
- Ability to communicate in English and Japanese fluently as this is a customer-facing role that requires communicating with clients and stakeholders locally and internationally.
Preferred qualifications
- MBA or Master's degree.
- Experience with sales in consulting, sales enablement, or alternatively in mid-market, small business, apps, agency, acquisitions, and or onboarding sales.
- Ability to work independently and manage multiple global projects simultaneously while paying strict attention to detail.
- Ability to synthesize complex messages, data sets/signals and insights into executive-ready communications.
- Ability to build relationships, manage and influence executive, cross-functional stakeholders.
- Excellent business planning, project management, problem-solving and analysis skills, combined with business judgment and communication skills.
About the Company
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Google’s UX leaders help define and drive the future of Google design. They create and clarify strategy, conceptualize UX ecosystems in ways that mitigate complexity, and inspire teams to push the boundaries of what’s possible. They possess a clear vision of the future of user experience and have the courage to pursue forward-thinking design. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. You are a thoughtful team leader, manager, expert researcher, and visionary. You'll be responsible for guiding the careers of your team members, working closely with each of them to help them realize their full potential.