UX Researcher - Merpay

Job Description

UX Researcher – Merpay

• Employment Status: Full-time
• Work Hours: Full flextime (no core time)
• Office: Roppongi

For more details, see the Overview of Our Positions section on our Careers site.

Organization/Team Mission

Our team acts as the last frontier for creating and maximizing value for our users, and increasing the business’s likelihood of success.

Mindsets that guide our actions

• Doubt existing frameworks and achievements and identify the fundamental issues that need to be solved
• Create a state in which members can propose ideas and stakeholders can make decisions autonomously
• Always consider the value of the user experience provided, and strive to offer various forms of value

See here for more information about our mission and values.

Responsibilities

• Commit to achieving a better user experience and business growth
  • Collaborate with various teams to realize the value we want to deliver to our users
  • Identify issues based on quantitative and qualitative research conducted primarily in Japanese
  • Conduct user interviews, usability testing, and surveys with Japanese-speaking users of the Mercari app
  • Analyze research findings and propose actionable strategies to increase the likelihood of success for our business, products, and initiatives
• Create mechanisms to foster a user-centric perspective for all Mercari members
  • Communicate research insights effectively across the company, both in Japanese and English
  • Conduct research leveraging AI (e.g., research ops, development of learning content)

Unique Challenges

• In this role, you will have the opportunity to make a major impact on not only individual features and initiatives but also the business strategy of Mercari Group, considering user experience across the Group’s products and driving the establishment of new businesses from a research standpoint.
• You will also have the opportunity to take on bold challenges that extend beyond the boundaries of research and enjoy expanding and shaping your own role in order to create a better user experience and achieve business growth.
• In working with various stakeholders, you will be expected to do the following three things.
• Think from the stakeholder’s perspective in discussions
• Take ownership of creating and maximizing value for our users, even if that means proposing a stop or pivot in direction
• Remain committed to making ethical decisions

Qualifications

Required Experience/Skills

• Shared belief in the mission and values of Mercari Group and its various companies
• Five or more years of practical experience in research related to services or products, or equivalent knowledge/skills
• Ability to conduct interviews in Japanese with Mercari app users, and understanding of relevant cultural context
• Experience working on projects to improve services or products in cooperation with other teams or clients
• Ability to autonomously carry out the entire process of determining and resolving research issues, from planning to analysis and reporting
• Research methods: Interviews, surveys, field surveys, diary surveys, or other new methods
• Research topics: Understanding market environments, identifying needs, or conducting concept tests, usability tests, or post-market retrospectives
• Ability to communicate analysis results in a way that allows stakeholders to make decisions
• Strong curiosity and a hunger to understand the user perspective (empathy)

Note: With your application, please provide materials that show the process of projects you have worked on, as well as your role and scope of responsibility in those projects.

Preferred Experience/Skills

• Ability to formulate research strategies to achieve the business roadmap
• Experience reporting to and holding discussions with business leaders and senior management
• Experience managing people and building organizations while working as a researcher
• Experience in other fields, such as product design, product management, engineering, or data analysis
• Ability to design and facilitate workshops
• Ability to extract and compile data using SQL
• Rich life experience
• Language
• Japanese: C1 (resume must be submitted in Japanese)
• English: A2

For details about CEFR, see here.

About the Company

Circulate all forms of value to unleash the potential in all people

"What can I do to help society thrive with the finite resources we have?" The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential. For more information about Mercari Group’s mission, see Mercari's Culture Doc

Recruiting at Mercari

At Mercari Group, we value empathizing with and embodying the mission and values ​​of the Group and each company. To promote the creation of an organization that maximizes the total amount of value exhibited by all members, we would like to understand the experience and skills of each candidate as accurately as possible.

Recruiting cycle at Mercari Group

• Application screening
• Skill assessment: For engineering positions, you will be asked to complete a skill assessment on HackerRank or GitHub. For non-engineering positions, you may be asked to complete an assessment depending on the position. (The timing of the assessment may coincide with the interview process.)
• Interview: The number of interviews may vary depending on the position.
• Reference check: We will ask for online references around the timing of the final interview.
• Offer: Offers will be determined carefully in consideration of the final interview and the reference check.

Learn more about our recruiting process here.

Equal Opportunity Hiring

Here at Mercari, we work to realize a world in which no one’s potential is limited by their background and everyone has the opportunity to freely create value. We also firmly believe that a mindset of Inclusion & Diversity is essential for us to achieve our mission.

This, of course, extends to our hiring practices as well. Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background. For more details, please read our I&D statement.