Intermediate Systems Administrator (12 month fixed term employment)

Job Description

Role Summary

As a Systems Administrator, you'll play a pivotal role in supporting and optimizing IT operations within the company. In this key position, you'll utilize your extensive technical expertise to deliver exceptional end-user support, resolve complex IT issues, streamline processes, and participate in IT projects.

The goal is to support game development through maximising operation efficiency and removing technical roadblocks to allow our developers to focus on making the best game possible.

Responsibilities

• Provide expert technical support and manage IT operations, ensuring efficient resolution of hardware, software, and network-related issues within established service-level agreements.
• Identify and address technical requirements, workflows, and technology-related challenges; propose and develop comprehensive solutions.
• Advocate for IT needs for both office-based and remote employees.
• Work with the People Team to ensure smooth technical onboarding and offboarding processes.
• Ensure appropriate equipment allocation and permissions management.
• Manage the procurement, tracking, and disposal of IT assets.
• Manage software licensing, procurement, cost analysis, and audits.
• Install, support, repair, and maintain advanced computer systems and servers.
• Monitor performance metrics and respond to service outages
• Participate in complex IT projects, ensuring accountability for milestones and deliverables.

Qualifications

Required

• Demonstrable experience within a Systems Administrator-level position, with a focus on technical aspects.
• Tertiary qualification in Computer Science, Information Systems, System Administration, or equivalent.
• Strong knowledge of advanced systems and networking software, hardware, and protocols.
• Exceptional technical problem-solving skills.
• Strong emphasis on thorough documentation practices.
• Excellent communication and technical writing skills.
• Ability to handle third-level responsibilities as needed.
• Capable of working independently and collaboratively in a fast-paced environment.

Preferred

Familiarity with tools we work with (or their equivalent):

• CI/CD: Source control (Perforce, Git, SVN).
• Productivity Suite: Microsoft 365, Azure, Google Workspace.
• Cloud Infrastructure: AWS EC2, Azure VM, GCE
• Hypervisors: Proxmox, Hyper-V
• Networking: Cato Networks, Ubiquiti
• IT Management: RMM/MDM (NinjaOne, Intune).
• Ticketing and Service Management: Freshservice, Jira Service Desk
• Communication: Slack, Microsoft Teams
• Endpoint Security: SentinelOne, Windows Defender ATP
• Email Security: Checkpoint Harmony, Office 365 ATP
• Documentation: Confluence, SharePoint

Skills and Behavioural Competencies

• Initiative and autonomy: You take responsibility for your work and are able to work autonomously. You show initiative and determine when issues should be escalated.
• Clear, consistent and proactive communicator: You think about what information people need and convey that information in a transparent, clear and timely manner. You check to see if people have understood or need additional information. You identify when you need more information to do your job and ask for it.
• Problem solving: Strong problem-solving skills and the ability to exercise sound judgement and make decisions based on accurate and timely information.
• Openness to change: You want to learn what works, share ideas, and are willing to try new things out. You are adaptable and prepared to shift direction after discussion about benefits and risks.
• Teamwork: You are willing to assist and support others as required and get on with team members.
• Planning, organisation, and attention to detail: You develop and use systems to organise and keep track of information or work progress. You review and check the accuracy of information. You show an ability to work on and prioritise multiple initiatives at the same time.

Japanese Visa Qualifications

• A bachelor's degree or 10 years of experience.

About the Company

Shapefarm is an independent game developer based in a peaceful district of Tokyo, Japan. The company was founded in 2010 and has proven experience shipping games and a strong creative process over the years.

In 2014, Shapefarm founded the company Friend & Foe to co-develop the game Vane. Since then, Shapefarm has grown with a team of 20 creative and high-skilled professionals coming from all over the video game industry, all sharing the same passion for making the best games possible.

Shapefarm’s projects range from Prototyping, Concept Design, R&D to pure high-level content creation. We work with big commercial clients, game studios and several publishers in Hollywood, making games, animations, developing ideas and realizing dreams. We are fully dedicated to delivering creative excellence and quality from a strong artistic foundation

Today, besides our collaborative projects in partnership with several high-profile clients, we are focusing on developing our own IP.

How can we support you?

We want to set you up for success and make our recruitment process as accessible as possible for you.

In your application, feel free to let us know if you need anything to make your experience or environment more comfortable. We'll do our best to support you!

At Shapefarm we…

• Are humble
• Make sure the job gets done
• Take responsibility for our work and our actions
• Have the willingness to walk the extra mile to help others
• Have a positive attitude towards problem-solving