Job Description
The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.
About the Team
As a Key Account Manager (Seller Management), you will support the growth and performance of assigned sellers by acting as a trusted partner and point of contact. You will analyze seller performance, coordinate with internal teams, and help sellers improve their operations and sales on Shopee.
Responsibilities
- Support assigned sellers as their primary point of contact
- Monitor seller performance metrics and identify improvement opportunities
- Assist sellers with campaign participation, promotions, and operational issues
- Coordinate with internal teams (Operations, Marketing, Logistics) to resolve seller inquiries
- Prepare basic performance reports and insights for internal stakeholders
Qualifications
- Bachelor’s degree (or expected graduation) in any field
- Strong interest in account management, business operations, or e-commerce
- Clear communication skills and problem-solving ability
- Ability to manage multiple tasks and stakeholders simultaneously
- Data-driven mindset with basic analytical skills
- Business-level English or Japanese communication skills (written & verbal)
About the Company
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centred strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of our dynamic team. Do check out our career website http://careers.shopee.com for our available positions!