Responsibilities
At TikTok, Search plays a vital role in connecting people to the most relevant and inspiring content across our global community. Behind every powerful search experience lies high-quality data which is accurate, consistent, and contextually rich. The Data Delivery & Operation team is at the heart of this mission, ensuring that every labeled dataset fuels our algorithms to understand intent, improve relevance, and enhance user discovery.
As a Team Lead, you will guide a team that directly contributes to the evolution of TikTok’s Search Engine Optimization (SEO) capabilities. This team transforms raw information into meaningful insights that help our search systems learn faster and respond smarter. You will lead with purpose, balancing operational excellence with people development, to ensure that our data foundations remain precise, scalable, and human-centered. This role calls for a leader who thrives at the intersection of data quality, operational rigor, and impact-driven teamwork, and who takes pride in advancing how billions of users find, learn, and create through TikTok Search.
- Lead and develop a team of 25 data operation QAs, ensuring consistent delivery of high-quality annotations aligned with project goals.
- Set clear performance targets, monitor progress through data-driven metrics, and implement continuous improvement initiatives.
- Manage Project SLAs (accuracy, timeliness, productivity), identify bottlenecks, and take corrective actions to ensure delivery excellence.
- Collaborate with cross-functional stakeholders (Product and Engineering) to define labeling requirements and maintain alignment on project priorities.
- Oversee workflow optimization and resource allocation to balance workloads across team members.
- Conduct regular performance reviews, provide coaching and feedback, and drive team engagement and professional growth.
- Implement and maintain effective quality assurance processes to ensure accuracy and consistency across all labeled data.
- Coordinate project planning, milestone tracking, and reporting to ensure visibility and transparency with key stakeholders.
- Identify operational risks and proactively implement mitigation plans to minimize project disruptions.
Qualifications
Minimum Qualifications
- Bachelor’s degree - 3+ years of leadership experience, managing large operational or data teams (8+ members).
- Demonstrated experience in performance management, SLA tracking, and stakeholder communication within large-scale projects.
- Strong project management skills — able to plan, execute, and monitor multiple workstreams simultaneously.
Preferred Qualifications
- Excellent analytical, problem-solving, and decision-making skills, with a focus on process efficiency and quality improvement.
- Strong communication and presentation skills for cross-functional collaboration with technical and non-technical teams.
About the Company
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.