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Job Description
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.
Responsibilities
This role focuses on leading the end-to-end technical integration for strategic merchants joining TikTok Shop. You will work closely with Account Management, Product, and Operations teams to support merchants through every stage—from understanding their business needs, designing integration solutions, to ensuring successful implementation on our platform.
- Collaborate with the account management team to drive pre-sales activities and work with Product/Operations and other related stakeholders to complete integration and onboarding for strategic merchants.
- Provide professional technical and consulting support during merchants’ requirement discovery, solution design, and implementation stages, helping merchants complete integration with the TikTok Shop platform.
- Work with merchants and service providers to diagnose and resolve integration-related issues.
- Identify deep-level merchant needs and design end-to-end product solutions across the entire chain — including merchant-facing tools, operational workflows, merchant-platform interactions, and merchant-consumer experiences.
- Gather integration best practices and market feedback to provide market insights that inform the product roadmap; promote best practices to support long-term business objectives.
Qualifications
Minimum Qualifications
- Bachelor’s degree or above, with 3+ years of experience in technical account management, pre-sales technical support, solution architecture, customer success, or related roles; experience in international e-commerce is a plus.
- Excellent communication and presentation skills; able to effectively influence stakeholders at all levels of the organization, including engineers, managers, and senior executives.
- Strong understanding of the e-commerce ecosystem and system architecture, with professional knowledge of system integration; familiar with integration models, best practices, mainstream integration products, and technical stacks.
- Hands-on experience with Shopify, Base, Salesforce, Microsoft, Huawei, or other commerce management systems.
- Strong communication, collaboration, and project management skills; able to work effectively in complex environments, adjust strategies flexibly, and ensure smooth project delivery.
- High proficiency in Chinese and Japanese (oral and written), to ensure experienced collaboration with international teams across different time zones.
About the Company
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.